Louis Auto Glass

Local business sold-out to Safelite auto glass and you can tell. My car sat for alteast an hour before it was pulled in! Was told 2 hours for a windshield replacement, at 2:30hr I was given some excuse about other vehicles taking longer with multiple employees standing around..... poor communication...... Would not recommend

I’ll never use this shop again. My last visit they had to redo the install because the windshield leaked. This time I’ve been here over two hours (1pm appt) and will be waiting at least another 30 mins, if I’m lucky. They didn’t even start until 2:30. They haunt you with texts and emails about being on time, but don’t bother telling me when I do arrive on time that they are running behind because they’re short handed. And yes the lady behind the desk was snarky and only told me they were short staffed because I suggested they started the car well after my appt time. Lots of other places to go for this service. Do yourself a favor and avoid Louis Autoglass. This was an insurance claim $100 ded

October 2, 2025- Windshield replacement was an insurance claim. Advised to drop off by 9:30 am and should be ready between 4-5pm. My car wasn’t moved from the spot I parked it til 4:30pm and wasn’t done until 6:30pm. The snarky front desk clerk ensured me it would be done by 5:30 (their closing time), when I asked around 4:20 if there was enough time for the change and recalibration of driver assist equipment. UPDATE: October 19, 2025- I had to pull over on I-5 in the middle of a downpour doing 70mph because my passenger side windshield wiper arm had dislodged from the motor. The technician never torqued down the wiper arm nut!! Thankfully, I didn’t lose the entire arm or nut. I managed to push the arm down and tighten the nut as much as I could and drove the rest of the 300 mile trip back north. I DO NOT recommend Louis Auto Glass/Safelite in Mount Vernon!!! You’ll get some half-a$$ed repair done and they’ll gladly take your money without hesitation. Go somewhere else, people!!