Local flooring materials store providing hardwood, laminate, and vinyl products with practical in-store guidance for product selection.
Helpful staff, clear explanations of product differences, and accessible pricing on common flooring types. Convenient location with regular weekday and Saturday hours.
Norfolk and surrounding Hampton Roads neighborhoods.
Product selection assistance, flooring material sales, in-store samples, and order pickup.
Recent reviews highlight attentive, patient customer service and knowledgeable guidance in comparing flooring options. Shoppers mention staff who go above and beyond to find matches for existing floors and explain pros and cons. A smaller number of reviews note occasional issues with color matching on specific wood species. Overall sentiment trends positive with many citing helpful in-store support and reasonable pricing.
Customer service was fantastic! I came into the store looking for laminate flooring in a grey. Kevin was extremely helpful with the knowledge that he knew about the flooring. He was also super patient with me whenever I would ask him questions. I also noticed how friendly he was whenever other customers came into the store and was able to help them out while he was still helping me. I do highly recommend :D
Customer service was outstanding! Brenda Hoffman went above and beyond to ensure that we found the perfect match for our 20 year old flooring. She was very professional and exhibited exceptional patience as well as informative. Glad we crossed paths that day.
I had such a great experience here! The manager went above and beyond to help me find the flooring I needed. She showed me multiple options and helped analyze the pros and cons of each. She was very knowledgeable and motivated to help me pick out the best flooring at a reasonable price. Thank you!
The store associates were very friendly. I took in a piece of unfinished wood to match the rest of my house. I already knew it was Brazilian Cherry but I wanted to make sure I ordered the correct thing. After picking up the wood I noticed it was a much different shade than the Brazilian cherry and didn't have much red tint to it at all. Nobody could really confirm or deny if what I received was supposed to be Brazilian Cherry. The few contractors I asked all agreed it was not. The corporate office pretty much told me I got what i got. I had to go with a different pattern to incorporate the different type of floor and pay my contractor an extra $500. The true Brazilian cherry around the borders is the rest of my whole first floor and quite a difference from what is now in my living room.
Great customer service! Pricing was reasonable. I absolutely love the final product. I purchased the Tranquility Ultra 5mm Edgewater Oak. I took the (free) flooring sample to pick out complimenting paint and winded up with Mountain Air by Sherwin-Williams.
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