Crawford Door Systems Inc a division of DuraServ

Not good . Been using Crawford to do a drop test on a rollup door. In 2020 5 minute service call cost 139.00 each year after for couple years bill went up 10 or so dollars no problem. 2025 called in December for annual test never heard back from them. Called in January they came this time . Sent bill for 438.00 . 180.00 for travel 180.00 for one man and 50.00 for parts. See photo . Called for explanation was told we were bought out by another company and that this was competitive pricing for job preformed .

The response time and the technician were very good. Billing was a problem. I called 3 times to get an invoice to pay for the work. Was told once I already paid which was not the case. They kept saying they would get one out. 5 months later I get a call from collections asking me to pay. I still didn't know how much it was. I found out it was only $207! I told the collection agent about requesting a bill 3 times. She tells me it has happened a lot over the past 6 months. That the office is a shambles. Yet I am the one in collections. I paid it 5 minutes after the call. Which I would have done if I had the bill to begin with.

We bought garage doors for our new home, they are beautiful. Yesterday my husband backed my car into closed garage door thinking it was open. Knocked it off the tracks. Crawford came to fix it the SAME DAY- great service! And a nominal charge. Highly recommended!

Update: the Crawford team came out to replace the garage panels shortly after the original review posted. The lead installer was nice but chalked up a laundry list of excuses for the shotty work and delays. I would have added a star or two had he simply taken responsibility for the poor install. As a result, I still wouldn’t recommend them to a friend. Original Review: I thought I’d share my One Star experience with Crawford Door Systems. They installed a brand new door and opener on my residence and the results have tested my patience. The images show where the door paint was scratched/ rubbed off and dented during the installation process. Rather than replacing the door, they’ve opted to order two replacement panels (20+ week wait) and use touch up paint to fix the scratches. The rework hasn’t been completed yet, but I hope their plan doesn’t make things worse. Stay tuned for an update.