Business ProfileHVAC Companies in Asheville, North Carolina

Gentry Service Group

Listed in Asheville 4.80 (840 reviews)(828) 581-4045

Gentry Service Group

Gentry Service Group provides residential and commercial heating and cooling work in the Asheville area, including installation, repairs and ongoing maintenance. It began in 1963.

Last Updated October 3, 2026.

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Business Highlights

Gentry Service Group is locally owned and has been operating since 1963.
Gentry Service Group is a Factory Authorized Carrier dealer.
Its technicians are NATE-certified.
The company lists North Carolina License No. 31602.
Repairs carry a one-year parts-and-labor warranty.
The company offers a 100% satisfaction guarantee.

Service Area

Arden, Asheville, Candler, Black Mountain, Canton, Clyde, Fairview, Fletcher, Hendersonville, Leicester, Marion, Morganton, Old Fort, Swannanoa and Weaverville, North Carolina.

Active Business Listing

Gentry Service Group is one of 11 HVAC companies ProsGrade lists in Asheville, North Carolina.

Active

Public local listing

Listing details

9 services listed, including Air conditioning, Heating and HVAC. Open 24 hours, 7 days a week. Rated 4.8 from 840 reviews.

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Published local profile

How This Business Compares

How Gentry Service Group compares with the other 10 HVAC companies on ProsGrade in Asheville, using public Google ratings and review counts.

Ranks in the top half of the 11 Asheville HVAC companies on ProsGrade by Google rating and review volume.
Rated 4.8 on Google, at or above the 4.8 average of other Asheville HVAC companies on ProsGrade.
Has more Google reviews (840) than 7 of the 10 other Asheville HVAC companies on ProsGrade.
One of 11 Asheville HVAC companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

9 services

Air conditioningcentral units with eco-friendly refrigerants; ductless and single-room options; equipment up to 21 SEER
Heatingfurnaces, boilers and heat pumps; repair, maintenance and replacement
HVACrepair, maintenance, inspection, installation and replacement
Commercial HVACheating, cooling, repair, maintenance, installation and equipment replacement
Indoor air qualityduct cleaning and sealing, sanitizing, HEPA filtration, humidification, fresh-air systems and UV purification
Ductless systemsmini-split systems with wall- or ceiling-mounted air handlers
Generators
Electricalwiring, panels, breakers and controls
MaintenanceAC, furnace and heat-pump maintenance; filter checks and airflow testing

Reviews

What customers say

Customers praise knowledgeable and considerate care during HVAC maintenance visits. One homeowner valued clear explanations of an ecobee thermostat’s settings after installation, while another highlighted thorough work on a complex HVAC system and detailed answers to questions.

Customer Reviews

Molly Cook

I have used Gentry for my home's heating and air conditioning for many years. Joe Clark is an exceptional service tech. Not only is he extremely knowledgeable, he is a very kind and respectful person. He makes the service maintenance visits very pleasant.

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Donna W.

Gentry has never failed us. We have a service plan which assures us help with any issues anytime. 2 cleanings & maintaining a year, 24 hour help, & discounts on any parts needed for repairs or purchases. Joe Clark is a great tech & has been taking care of our service checks with great knowledge & care. What a breath of fresh air it is to have someone who takes pride in the service they provide. Thank you Gentry & Joe!

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April Thomas

I’ve used Gentry Service Group for years, and their service has always been outstanding. They consistently provide quality work, are dependable, and go above and beyond to ensure everything is handled properly. A special thank you to Scott M, who has been my go-to maintenance technician for years. He does a fantastic job, is honest and trustworthy, and always takes pride in his work. It’s hard to find service you can truly rely on, and Gentry Service Group has earned my continued business. Highly recommend!

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Claudia Sullivan

Cameron from Gentry Service Group did an outstanding job installing my new ecobee thermostat. He was professional, knowledgeable, and very efficient. What I appreciated most was how clearly he explained everything—how the system works, the settings, and how to get the most out of it. He took his time to make sure I was comfortable using it before leaving. The whole experience was smooth and stress-free. I’m extremely happy with the service and highly recommend Cameron and Gentry Service Group!

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Brian Peinkofer

Joe Clark from Gentry did an EXCEPTIONAL job on servicing/maintenance of my entire, extremely complex, HVAC system. Was incredibly thorough, clean, and spent time ensuring I was fully knowledgeable about each of my systems and answered every question/concern I had. Would absolutely recommend Joe and Gentry for ALL of my HVAC needs. From my sales rep, Shawn Toelke, to Joe Clark and everyone else I’ve dealt with at Gentry, they are all exceptional. Always treat me like family and that’s something special from an HVAC company. Great work!

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Frequently Asked Questions

How does Gentry Service Group decide whether a system needs replacement?

It evaluates the system’s age, service history, performance and repair costs before discussing replacement. If replacement is recommended, it explains equipment options and installation requirements before completing the system replacement.

How long can an HVAC diagnostic visit take?

Many diagnostic visits take about 1–2 hours. Repair time depends on the problem, required parts and the condition of the HVAC system.

Does Gentry Service Group offer financing?

Financing options are available with approved credit.

Is emergency service available outside regular hours?

Emergency service is available 24 hours a day, including weekends and holidays.