John Mulder Heating & Air Conditioning Ltd

I had a very disappointing experience with this company regarding billing transparency and warranty service. My furnace failed less than three years after installation. I was told the failed part was under warranty, which it was. On the first visit, the technician confirmed the part needed replacing and ordered it. The furnace was not repaired during that visit which was less than 30mins, yet I was billed a full one-hour labour charge. The invoice was titled “Furnace Repair,” even though the furnace was not repaired and the invoice itself stated that installation labour would be billed later. When the warranty part arrived a few days later, the return visit took approximately seven minutes to install the part and restore heat. Despite this being the same unresolved warranty issue, I was again charged a full one-hour minimum labour fee. At no point before receiving the invoices was I informed that each short visit related to the same warranty repair would be billed as a separate one-hour minimum. I was also told that a “warranty fee” was embedded in the charges, which I find troubling given that warranty coverage should not involve hidden or repeat fees. I asked to speak with a manager about these concerns and never received a call back. When I requested that the remaining billed time on the second visit be used to service the furnace, that request was refused. This experience left me with serious concerns about billing practices and transparency. Based on my experience, I would urge others to ask very specific questions about minimum charges and warranty-related fees before authorizing service.

The service that John Mulder Heating & AC provided us was fantastic. From coming out quickly to give us a quote to having the installation team at our home incredibly quickly. We went from a frozen home to a toasty warm home in no time. The price was also awesome. This team is the best! Thank you.