Aqua Pools

Diane Eden on Aqua Pools

Kept on saying they would show up and didn’t with multiple excuses. When they finally arrived to do the work, there were still gaps in time with no shows and with no communication.

When the job was declared done, I had to hire someone else to correct their mistakes and finish what they didn’t. I eventually had to prohibit them from returning to my property because they felt so ineffective and their work was so poor. The only reliable communication was their request to be paid.

My suggestion; find another company.

Kristen England on Aqua Pools

Excellent service! We needed an emergency repair. A crew member was out within an hour and within six hours the entire problem was resolved at a very fair price. Our former pool company would have had us shut down for weeks. I am very thankful we switched to Aqua Pools.

Steve Sr. on Aqua Pools

Edit: 12/16/25
The owner of Aqua Pools claims that I am a competitor and my review is violating the Google Review Policies. We were definitely customers of theirs. Actually, we, as the homeowners, didn’t hire them but they were hired by the Real Estate Agent who sold us the home. The job was to be done through an Escrow account. Aqua Pools was supposed to do the job in the Summer months. We moved into the home on June 1st, 2015 and they were supposed to do the job that week. They didn’t show up until July. Phil, the owner said “Why don’t we come back after the holiday weekend so you can swim on the 4th of July.” They then didn’t show up until August to start the work. They kept working a day or two and said they’d be back on Monday. (No-Shows every Monday) This happened for months. Eventually, it got too cold and they wanted to come back in the spring of 2016.
The Escrow company finally told us that the job had to be completed by December or the money would be sent to the Sellers.
We were in a position of… Do we let the money go back to the Sellers and hope that they would give us the money. ($19,000) or, do we trust Aqua Pools to give them the money and hope they finish the job. Needless to say, we trusted them, gave them the money and didn’t hear from them again.

Also, if I need to add every photo and video I have of the progress of this job, I will provide them. When we purchased this home, it had a 8 Security Camera system set up. I have video of all of their workers urinating in our yard, spitting everywhere, cigarette butts everywhere in our yard etc…

What they left us with was so destroyed that we tried to get estimates from other companies who all said that it would cost the same to just dig a new hole and put in a new pool. Which, is in fact what we ended up doing. So, when I say our money was stolen, it is a fact! Not an accusation, or a competitor writing a false review.

When I added my initial review, Chris from their office frantically tried to contact me asking if there was anything she could do to get me to take it down. I knew that she wouldn’t be willing to write us a check for $19k, so I ignored her. (She is a mean, wicked human being)

Original Review:
This company stole $19,000 from us. They asked for money so they could buy materials, so we trusted them to finish the job which was already approaching a full year. We gave them the money and never saw, or heard from them again. I’ll attach photos of their “Finished” repairs.

Rebeca Lacatus on Aqua Pools

Absolutely LOVE this company! They transformed my backyard into a total paradise. The crew was friendly, super detail-oriented, and made the whole process easy and fun. Everything was done on time, and the quality is nex -level our pool seriously gets compliments from everyone who sees it. Couldn’t be happier!

Hannah L on Aqua Pools

This pool company is completely unprofessional. They drove through our front yard instead of using either of our TWO driveways which were available. Additionally, they left some kind of powder everywhere next to the pool. We have a puppy and who knows what kind of chemical it is that she now has access to. This service was roughly $600 and when we told them how unhappy we were with the service they did not respond. Take your business elsewhere. We will not be hiring them again.