Performance Pools & Spa

I have to complain about a business!!! Performance pool and spa is the worst people to deal with! I ordered a new liner, filter and pump I will say everything came within a timely matter however the light in our pool was bad he told me to get a new light he would put it in, he never did come back and do it! Then the pump went out within three weeks, he told me I had to deal with the warranty people it was not his place too and that this was the end of our business agreement!!! we spent good money with this company and got treated like crap! I will be reaching out to the better business about them as well!!??

We recently purchased an older home with its original pool in place and Sam had been servicing it for several years for the previous owners. He was very generous with his time in helping me get up to speed with its operation and identifying elements needing replacement now vs next season or later. He’s quick to respond, especially it’s an urgent repair need. I’m grateful to have his expertise as a resource.

Performance Pools provided amazing service. Sam was always on time for appointments, did an excellent job installing our new lining & equipment, and gladly provided advice & insights via text or phone call. He even returned an “emergency” call on a Sunday without objection. I would strongly recommend Performance to anyone looking for a new pool company. (Prices were also extremely fair).

I hired on Sam to do weekly maintenance on our pool. He came out and looked at the pool and told me his guys would come out that afternoon. The guys never showed and I had to follow up multiple times to get them to actually show up. It took 6 days. Several more follow ups were necessary for the next pool service. Don’t rely on these guys to actually show up. You’ll have to constantly follow up and check their work. I had asked Sam to find a leak on the cleaner booster pump, he “fixed” the leaking hose connection improperly, guess what hose popped off the next day and emptied 6” of our pool water?

Our 24 year old above ground pool collapsed (the steel structure had rusted out in a spot and blew out the side under the deck. I needed to replace it. It was a bit of a mess since we have an existing deck that conformed to the old pool railing so I needed someone who could not only provide the pool, but also perform a custom installation with an existing deck. I did a bit of research and decided to give Performance Pool & Spa a call based on reviews and their experience doing some complex custom installations. I talked with Sam and he came out within a couple days to take a look at it and said that they would definitely be able to help with this project. I received the estimate within a few working days and was pleasantly surprised with the overall cost of removing the old pool, providing a new pool, customizing the deck, and installing the new pool. Once I accepted the bid to move forward with the project, Sam had the demo crew out the same day! Yep, the same day and had the old pool removed by the end of the day. I was amazed. This was on Monday and within the next few days they had the new pool installed and ready to fill. We were using the pool by the weekend. Sam is a consummate professional and was very responsive with all of my questions and worked with me on ensuring everything was done to our satisfaction. The installers were very efficient and ensured everything was done and respected the property to ensure nothing was disturbed or damaged in the process. Overall, I was extremely pleased with the entire process, the reasonable cost, overall professionalism, and ultimately our new pool (which is a nice upgrade from the old pool as well)! I highly recommend Performance Pool & Spa (6 stars if I could) for your next pool or spa project! Thanks Sam!!!