California's Gunite & Pool Plastering Inc

The project completed in a timely manner. The price was very competitive . The staff were great at communicating everyday on what to expect the next day. Any questions or concerns that came up were answered and clarity was provided. I was happy with the service and the end product. I would recommend them for any pool work you may need.

Dawnell went above and beyond to go over details I was not aware of, she took the time to make sure my husband and I understood the next steps, and ensure we were comfortable prior to proceeding. Any changes that were necessary, or per our request, we went over prior to it happening. We couldn’t be more pleased with our outcome! Your experience in the pool industry is priceless!

The worst part of our pool is the wet edge plaster they installed. It's a complete disaster. Boot prints, trowel marks, acid burns from the 2nd acid wash they applied to fix there mistakes. The owner did a site visit, said it's within industry standards, 3 other pool companies said tear it out. They didn't show on repair days, don't respond to emails, don't stand behind there work. I'm a licensed contractor in CA, and it's contractors like this that make everyone cringe. Stay away, do your homework, this company is by far the worst in the industry..

So after the sales person canceled on me two days in a row I call to inquire if there was another sales person whom could do my estimate. The sales manager called me back and was quite rude! She explained there were 3 people. Her 70 miles away, another 100 miles away and Mr. Canceled twice is the closest and only one in my area. She's 69 and can't retire because no one wants to work. Anyways she stated that there are 20 other companies that service my area. She said this 4 times. Although most companies that service my area only do new installs there are a few that will repair. This sales manager lost the company a possible $30,000+ customer who needs pool and pump!

Although they appeared to have done a good job at the beginning, time told another story. First off, they could never figure out how much I paid. They kept claiming I owed them money and on TWO occasions I had to get cancelled checks from the bank to prove I paid. Then, after they installed pool equipment (in addition to the resurfacing, tile, etc) I found out they were not supposed to do that as was evidenced by me later finding out it was all installed WRONG! Like really wrong. I had to get the manufacturers reps and a licensed dealer out to repair at great cost to me. Now, the tile is failing - see the pics - and it's only been two years. I would NEVER use these guys again. Anytime I contact them, the just don't return my calls/emails. Check YELP and BBB websites, these guys do NOT have a good rep.