Business ProfilePool & Hot Tub Companies in O'Fallon, Missouri
Bi-State Pool & Spa
Bi-State Pool & Spa
Bi-State Pool & Spa is an O’Fallon pool builder and service company that began in 1994. It builds custom pools in vinyl-liner, fiberglass and concrete styles, and renovates existing pools. Its pool construction can include salt generators, negative-edge pools, swim-up bars, underwater sound systems and UV technology.
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Business Highlights
- It lists a 2019 Splash Award for outdoor living space.
- It is a Carecraft member.
Service Area
St. Louis County, St. Charles County, Lincoln County and Warren County.
Active Business Listing
Bi-State Pool & Spa is one of 7 pool & hot tub companies ProsGrade lists in O'Fallon, Missouri.
Active
Public local listing
Listing details
6 services listed, including Pool construction, Custom pool features and Pool renovation and repair. Open weekdays, closed on weekends. 69 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Bi-State Pool & Spa compares with the other 6 pool & hot tub companies on ProsGrade in O'Fallon, using public Google ratings and review counts.
- Has more Google reviews (69) than 5 of the 6 other O'Fallon pool & hot tub companies on ProsGrade.
Services Covered
6 services- Pool constructionVinyl-liner, fiberglass and concrete pool types.
- Custom pool featuresSalt generators, negative edges, swim-up bars, underwater sound systems and UV technology.
- Pool renovation and repairExisting-pool renovations; replacement of outdated equipment.
- Pool openings and closings
- Pool maintenance and cleaningResidential and commercial packages.
- Pool inspections
Reviews
What customers say
Positive accounts highlight pool cleanup and restoration: one customer describes a pool cleaned after it had been unopened for 10 years, and another says Bi-State took on a calcium-damaged fiberglass pool no one else wanted to touch. Other customers describe follow-through on problems, including a pump issue treated as a priority and an after-hours visit to prevent potential harm. One customer said the pool was not cleaned during a paid visit and says Bi-State told them additional cleaning would require a paid return visit.
Customer Reviews
Christian
Thank you to Bi State pool for bringing back to life a pool in a home we recently purchased. They cleaned out a pool that hasn’t been opened in 10 years and made it look brand new. The technicians were on time and went above and beyond to get it open so we could enjoy it this summer. I would highly recommend them for any of your pool needs.
Timothy Buske
I am shocked that I just paid for this service. We called in to politely discuss the service and we were told this is what we should expect? Wow. "If you would like additional cleaning you will need to pay for us to come back out." LOL! Additional cleaning? You didn't clean the pool in the first place and charged me $990.
Catherine Hatley
I couldn’t be happier with our pool! Bi-State has done a phenomenal job. They transformed my small backyard Into an Oasis! We never liked being in our backyard and now I never want to leave it.
They showed up every day early in the morning and worked hard all day long. They cleaned up after themselves every day and were respectful to our neighbors.
After the pool was complete we had an issue with our pump and they made it their top priority to fix it. Sean, I felt like was out every week helping us with this mysterious issue and he was able to “dive down” deep and find the issue and fix it.
I’m so glad we chose this company out of all the others. They really know their stuff and it pays to have knowledgeable workers to install these fiberglass pools.
Heather Locker
We have built two pools with Bi-State and continue to have an awesome experience. Nathan and Joe have both gone above and beyond to make sure things run smoothly. Joe came over after hours to fix a potential problem to prevent any harm to the pool. We are appreciative of Bi-State’s attention to detail and customer service.
Harold Hogarth
After my Fiberglass pool turned into a mess due to calcium, Bi State took my pool on as a project . they not only did a good Job they did a Fantastic Job no one else wanted to touch . I was pleased with their professionalism and the job was done on time and was reasonably priced . I have now hired them to do my opening , closing and seasonal maintenance. I would HIGHLY recommend this well managed company to anyone .
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Frequently Asked Questions
What happens at a Bi-State pool consultation?
The free, at-home consultation discusses the backyard’s size and layout and the customer’s budget.
Does Bi-State handle permits for vinyl pools?
For custom vinyl pools, it handles electrical and building permits. It can also handle subdivision requirements if the necessary information is provided.
Does Bi-State offer pool financing?
It works with a variety of lenders and discusses setting up a payment plan for the family’s budget.
What material does Bi-State use for vinyl pool floors?
Custom vinyl pool floors are set with Pool Krete; sand and dirt are not used to form pool bottoms or as backfill.